Returns are accepted for any reason, but please give us a brief explanation as to why you'd like to return the item so that we can continue striving to be better. At the moment, we are unable to return a product that has already been exchanged once.
To initiate a Return, click on the link or email us to return an item. Your request will be queued up and you will be contacted by our team soon. We try our best to pick up the product to be returned via our courier partners. In case we aren't able to find a courier partner who can pick up from your location, then we request you to self ship the product to the original shipping address via a courier partner of your choice.
Please email us the courier receipt once you ship the package. When returning your purchased product, please co-operate with the Courier service provider instructed to collect your return item.
Disposable goods are not eligible for return. If you have applied any promo code or discount code at the time of purchase, we only refund the adjusted amount. However, we process exchanges if the order fulfills our exchange policy.
Shipping charges are non-refundable, if any applied in your order. You can see shipping charges in your invoice.
*Also please note that the courier service provider is required to check the product for verification. If all verification requirements are met, the product will be taken for return. The verification process includes checking of the tag, checking for use and damage.
Exchanges
We only allow exchanges on items that are new and have not been worn or washed. A product that has been exchanged once cannot be exchanged again.
To initiate an exchange email us to exchange an item. Your request will be queued up and you will be contacted by our team soon.
We try our best to pick up the product to be returned via our courier partners. In case we aren't able to find a courier partner which pick up from your location, then we request you to self ship the product to the original shipping address via a courier partner of your choice. Please email us the courier receipt, once you ship the package.
When exchanging your purchased product, please co-operate with the Courier service provider instructed to collect your exchange item.
Also please note that the Courier service provider is required to check the product for verification.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Return time：Within 30 days after receiving the items.
We will refund as soon as we see normal logistics.